null Skip to main content

Shipping, Returns & Policies

Shipping, Returns & Policies

Last Updated: September 27, 2026

Inventory & Product Availability

We do not carry our entire catalog in our Florida or New Jersey locations.

Due to the size of our catalog, Holy Land Art Company does not physically stock all 30,000+ products shown on our website at our Florida and New Jersey locations. Many products ship directly from the manufacturer or from one of our distribution partners.

As a result, items within the same order may ship separately and may originate from different locations, including Florida, New Jersey, a manufacturer's warehouse, or another authorized distribution location.

Website availability does not guarantee that a specific item is available for immediate viewing, pickup, or same-day shipment from either of our locations.

If you would like to view or purchase an item in person, please contact us in advance to confirm availability. We strongly recommend verifying stock before visiting, as inventory varies by location and many catalog items are not physically stocked in our facilities.

Shipping & Processing Times

Many in-stock domestic orders are delivered within approximately 3–7 business days. However, delivery times vary depending on product availability, processing requirements, manufacturer location, shipping method, and destination.

Some orders may require approximately 1–3 business days of processing before shipment.

Products that are made to order, customized, personalized, imported, temporarily out of stock, or shipped directly from a manufacturer may require additional processing or production time.

Any production, processing, or delivery time provided by Holy Land Art Company is an estimate unless a guaranteed date is specifically confirmed by us in writing.

Manufacturer lead times may change due to production schedules, material availability, transportation delays, customs processing, carrier delays, or other circumstances beyond our control.

Shipping Methods & Carrier Selection

Shipping rates for many items are based on weight, dimensions, destination, and other shipping factors.

Holy Land Art Company reserves the right to select or substitute the carrier and shipping service used to fulfill an order when doing so provides an equivalent or appropriate level of service.

For example, an order displaying USPS as an available shipping option at checkout may, when appropriate, be shipped by UPS or FedEx instead. When a customer specifically purchases an expedited UPS or FedEx service, we will not intentionally substitute a slower shipping method.

We reserve the right to determine the most appropriate shipping method based on the size, weight, value, destination, availability, and handling requirements of the order.

Free Shipping Promotions

Any free shipping promotion, discount code, or offer providing complimentary shipping applies to the shipping method selected at the discretion of Holy Land Art Company.

By using a free shipping promotion, customers agree that Holy Land Art Company may select the carrier, service level, and delivery method used to fulfill the order.

Free shipping promotions do not include expedited, priority, overnight, next-day, second-day, or other premium shipping services unless specifically stated in the promotion.

If a customer requires a particular carrier, service level, or expedited delivery method, the applicable shipping charge for that service may apply.

Unless specifically stated otherwise, free shipping promotions may exclude freight shipments, oversized or unusually heavy merchandise, international shipments, Alaska, Hawaii, U.S. territories, remote or limited-access locations, inside delivery, liftgate service, residential freight surcharges, and special handling or accessorial services.

Freight & Oversized Deliveries

Large statuary, marble products, church furnishings, altars, ambos, pedestals, candle stands, and other oversized merchandise may require shipment by common carrier or freight service.

Customers are responsible for making sure the delivery location can safely and reasonably receive the shipment and for informing Holy Land Art Company in advance of any special delivery requirements.

Unless specifically included in a written quotation or order confirmation, freight delivery does not include inside delivery, unpacking, assembly, installation, placement, debris removal, liftgate service, or other special handling.

Customers should inspect freight shipments at the time of delivery whenever possible.

If visible damage is present, we strongly recommend:

  • Noting the damage on the carrier's delivery receipt before signing
  • Taking photographs of the merchandise, packaging, pallet, and visible damage
  • Retaining all original packaging materials
  • Contacting Holy Land Art Company promptly

If concealed damage is discovered after delivery, please contact us as soon as possible and retain all packaging until the claim has been reviewed.

Local Delivery

Local delivery may be available for certain orders depending on product type, inventory location, delivery destination, routing, and scheduling.

Same-day or next-business-day delivery may be available in some cases, but it is not guaranteed unless confirmed by Holy Land Art Company in writing.

Delivery charges, if applicable, are based on the merchandise, distance, handling requirements, and delivery conditions.

For large church furnishings, statuary, marble, or other specialty items, delivery pricing may be quoted separately.

International Orders

Holy Land Art Company ships many products internationally.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, local taxes, tariffs, or other charges imposed by the destination country unless specifically included in the order or quotation.

International delivery times are estimates and may be affected by customs clearance, carrier delays, import requirements, or other factors outside our control.

Customers are responsible for confirming that ordered merchandise may lawfully be imported into their country.

For products that Holy Land Art Company imports into the United States specifically for a customer, applicable freight, customs, duties, tariffs, brokerage charges, or other import-related costs may be included in the quotation or invoiced separately as stated at the time of order.

Order Cancellations

Stock orders that have not yet shipped can generally be canceled, subject to the processing status of the order.

Please contact us as quickly as possible if you need to cancel an order.

Orders may no longer be cancelable once they have:

  • Entered production
  • Been personalized or customized
  • Been specially ordered from a manufacturer
  • Been imported specifically for the customer
  • Been altered or prepared according to customer specifications
  • Already shipped

If costs have already been incurred by Holy Land Art Company or the manufacturer, those costs may be deducted from any applicable refund.

Returns & Refunds

Most eligible new, unused, and unopened merchandise may be returned within 30 days of delivery.

Please contact Holy Land Art Company before returning merchandise to obtain return instructions.

Approved returns will be refunded for the eligible merchandise price, less any applicable shipping, freight, expedited-service, return-shipping, or restocking charges.

Original shipping and delivery charges are non-refundable unless the return is the result of an error by Holy Land Art Company or the merchandise was received defective or damaged.

Customers are responsible for return shipping costs unless otherwise authorized by Holy Land Art Company.

Returned merchandise must be received in new, unused, resalable condition and, when applicable, in its original packaging.

Holy Land Art Company reserves the right to reduce or deny a refund for merchandise that has been used, installed, altered, damaged, assembled, worn, washed, engraved, or returned without required packaging or components.

Custom, Personalized & Special-Order Merchandise

Custom, personalized, engraved, altered, made-to-order, special-order, imported-to-order, and customer-specified merchandise is generally non-returnable and non-refundable once production or procurement has begun.

This includes merchandise ordered or produced in a customer-selected:

  • Size
  • Color
  • Finish
  • Fabric
  • Inscription
  • Engraving
  • Artwork
  • Configuration
  • Measurement
  • Quantity
  • Other custom specification

Customers are responsible for carefully reviewing and approving all names, spelling, measurements, sizes, colors, finishes, artwork, inscriptions, quantities, and other specifications before production begins.

Approval of a proof, drawing, quotation, order confirmation, or specification constitutes authorization to proceed according to the approved information.

Damaged, Defective or Incorrect Merchandise

If your order arrives damaged, defective, or incorrect, please contact Holy Land Art Company promptly.

We may request photographs of the merchandise, packaging, shipping label, carton, pallet, or other documentation necessary to evaluate the issue and process a carrier or manufacturer claim.

Please retain the merchandise and all original packaging until instructed otherwise.

Depending on the circumstances, the appropriate resolution may include replacement, replacement parts, repair, manufacturer warranty assistance, refund, or another reasonable solution.

Claims involving shipping damage should be reported as soon as possible so that we can meet carrier claim requirements.

Discounts & Promotional Offers

Promotional codes, sale prices, special offers, and discounts are subject to the terms stated with each promotion.

Unless specifically stated otherwise:

  • Promotional offers may not be combined
  • Discounts may exclude certain manufacturers, categories, custom products, or already discounted merchandise
  • Coupon codes must be entered at the time of purchase
  • Promotions have no cash value
  • Promotions may not be applied retroactively to previous purchases
  • Promotions are subject to expiration dates and availability

Holy Land Art Company reserves the right to modify or discontinue promotional offers as permitted by law.

Church, Parish & Institutional Orders

Churches, parishes, dioceses, schools, religious institutions, and other approved organizations may be eligible for purchase orders, invoicing, tax-exempt purchasing, or other account arrangements when approved by Holy Land Art Company.

Tax-exempt customers are responsible for providing valid exemption documentation when required.

Special payment terms, deposits, progress payments, or other arrangements may apply to custom projects, church furnishings, renovation work, large orders, imported merchandise, and made-to-order products.

Questions About an Order

If you have questions about availability, shipping time, returns, delivery, or a specific order, please contact us before placing your order or returning merchandise.

Holy Land Art Company, LLC
Email: sales@holylandartcompany.com
Phone: 1-800-334-3621
Website: HolyLandArtCompany.com

!